Frequently asked questions

Choose a destination or an experience, browse the activities on offer and click “Book”. You'll be redirected to GetYourGuide, our booking partner, to complete your purchase securely.

Most activities can be cancelled free of charge up to 24 hours before the start. The exact conditions are shown on each activity at the time of booking.

CityPlanner is free to download: you can plan outings near you, follow the ones shared by the community and book your tickets without paying. The optional Premium subscription adds outings planned in other cities, offline access with photos, step-by-step guidance and up to 30 tailor-made outings a month.

CityPlanner is available on iPhone and iPad, via the App Store. An Android version may follow depending on demand.

Yes. Your outings and preferences are hosted with Google Firebase so that you can find them on all your devices, and we never sell any personal data. You can export or delete your data from the app's profile. See our privacy policy for details.

For any question, email us at contact.risemarketingagency@gmail.com. We usually reply within 48 hours.